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Return/Refund
Policy
General Terms
All products sold by RVL CONSULTING are manufactured to
meet the highest industry standards. All prices and specifications
are subject to change without notice. Products are shipped
F.O.B. (Freight On Board) and become the sole property of
the purchaser upon delivery to the specified shipping agent.
For shipping damage, customers should file claim to their
carrier immediately. Any discrepancy, including wrong items
or missing items, should be reported to RVL CONSULTING within
24 hours. All packages will be shipped the following business
day. Because of the nature of the Internet, online ordering
your purchase from RVL CONSULTING acknowledges that you
have read and agree to these terms and conditions. All brands
and product names mentioned are trademarks and/or registered
trademarks of their respective holders.
RVL CONSULTING Return Merchandise Authorization (RMA) Policy
• All order changes or cancellations should be reported
prior to shipping and by phone on 1-877-KNOW-RVL. Email
is also accepted at info@rvlconsulting.com.
• Brand name items may be returned for a replacement
or a complete refund.
• Generic items may be returned for replacement only.
• All returned parts may be subject to quality, operation,
and/or performance tests by RVL CONSULTING testing facility
or by a third party authorized by RVL CONSULTING. Upon the
explained test(s) results, non-defective generic items may
be subject to a 15% restocking fee.
• Defective return does not include returns for incompatibility.
• RVL CONSULTING reserves the right to replace defective
parts or to issue a refund if RVL CONSULTING sees more fit.
• All refunds after one week from the time item is
received will be of the original value or the current market
price, whichever is less.
• There will be no refund for shipping under any circumstances.
• All products, unless otherwise stated, are covered
by their respective manufacturer's warranties. Within thirty
(30) days, we will repair or replace, at our sole discretion,
any product that is deemed defective. After 30 days, the
manufacturer's warranty process must be followed.
• All returns require prior authorization and must
be returned in the original packing with all disks, cables,
accessories, and documentation, including manuals, warranties,
and a copy of original purchase invoice. To request a Return
Merchandise Authorization, call (877-KNOW-RVL), obtain an
RMA number, and clearly write the number on both the invoice
copy enclosed with the returned merchandise and on the packing
from outside. Please keep the RMA number and reference it
when calling to check on the status of your return. All
calls requesting RMA should be in the time designed for
them (9:00 AM to 5:00 PM Monday through Friday, excluding
the national and religious holidays). Incomplete or unauthorized
returns will be refused and will be returned to you.
What This Warranty Does Not Cover
This warranty does not cover: installation or service of
product; conditions resulting from consumer mishandling
such as improper maintenance or misuse, abuse, accident,
or alteration; all plastic surfaces and all other exposed
parts that are scratched or damaged due to normal use; products
which have had the serial number removed or made illegible;
products rented to others.
Limits and Exclusions
There are no expressed or implied warranties except as listed
above. RVL CONSULTING shall not be liable for special, incidental,
consequential or punitive damages, including, without limitation,
direct or indirect damages for personal injury, loss of
goodwill, profits or revenue, loss of use from this product
or any associated equipment, cost of substitute equipment,
downtime cost, loss of data, programs or business information,
or any other losses, or claims of any party dealing with
buyers from such damages, resulting from the use of or inability
to use this product or arising from breach of warranty or
contract, negligence, or any other legal theory. All expressed
and implied warranties, including the warranties of merchantability
and fitness for a particular purpose, are limited to the
applicable warranty period set forth above.
State and Provincial Law Rights
Some states and provincial laws do not allow the exclusion
or limitation of incidental or consequential damages, or
limitations on how long an implied warranty lasts, or the
exclusion of warranty in certain situations, so the above
limitations or exclusions may not apply to you. This warranty
gives you specific legal rights, and you may have other
rights, which vary, from state to state and from province
to province.
Software RMA Policy
We can only accept unopened boxed software for return within
7 days of the purchase date. Defective merchandise may be
exchanged for the same item.
• All returned products must be accompanied by a Return
Merchandise Authorization (RMA) number. We do not accept
returns without an RMA. To obtain an RMA, send us an email
at rma@rvlconsulting.com.
• Please include the following information in your
email. Full name of purchaser (i.e.,
name of buyer)
Email address used to place order
(i.e., johndoe@yourdomain.com)
Your four or five-digit order number if the product is
opened or unopened Reason for return
If the product is defective or damaged, please tell us
if you want an exchange for the same product
• Once you have an RMA, ship the product back to
us. Make sure you fill out the back of your yellow copy
of your invoice (this is your receipt) and sign it. You'll
need to cover the cost of shipping, unless given alternative
instruction from an authorized Returns Representative.
Please use a shipping company that can track packages.
We are not responsible for lost or stolen merchandise.
• When your return has been received and processed,
we will credit your account or ship you a new copy of
your software. Any items marked "Back-ordered"
are temporarily out of stock. We will ship them to you
immediately when they are available.
Back-order Policy
If you order an out-of-stock software title from us, we
will email you when we expect that product to be available.
You will be among the first to receive the item. RVL CONSULTING
will not charge your credit card for back-ordered items
until we ship your order. No additional shipping and handling
charges will be added when your order ships. Products
on back-order will be shipped using the shipping method
you chose. If you would like to change your shipping method,
please send email to support@rvlconsulting.com and we
will change it for you.
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Privacy
Policy
General:
We care about providing you with tools and information to
manage and protect your online privacy. We have developed
this privacy policy to inform you about what information
this web site collects, who may receive that information,
what we may do with the information, and how long we keep
it. While we have made every attempt to make this policy
as clear as possible, if you have any further questions
about it, feel free to contact us.
Your Information:
We will not give out any information you submit at our
site to any third parties except in compliance with a
request of a law enforcement agency. Under no circumstances
will your name, e-mail, phone number or address be sold
to, or given to any other parties. We will never willfully
sell, lease, or rent any of your or your business' personally
identifiable information to any third party.
Collected Information:
Your personal information is collected through our contact
forms only. This website currently has no applications
or programs that gather information from your computer
without your consent. Users are required to give us contact
information (e.g., your name and email address) and demographic
information (e.g., your zip code). Certain information,
such as your email address, is collected in order to verify
your identity and for use in our records. Information
collected at this website is kept in our records only
as long as is necessary to provide requested services
to our clients.
Summation:
If you have any questions about this privacy statement
or the practices of this site, please contact us.
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